Refund and Cancellation Policy

The below information can be used as a guideline to help you write your refund and cancellation policy.

 

Return/Refund Policy Example

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for [a full refund/store credit /an exchange/a full refund or store credit/for a full refund or an exchange/for store credit or an exchange/for a full refund, store credit, or an exchange] only]. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within ___ days of the purchase date. All returned items must be in be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, [please email customer service at ________ [email address] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number,] place the item securely in its original packaging [and include your proof of purchase/and the return form provided/and other], and mail your return the following address:

[Company Name]
[Attn: Returns]
[RMA #]
[Street Address]
[City, State, Zip]

[Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.] [You may also use the prepaid shipping label enclosed with your package.] [Return shipping charges will be paid or reimbursed by us.] [If you use the prepaid shipping label, $_____ will be deducted from your return to cover shipping charges.]

Cancellation Policy Example

To our Valued Guests
Your appointments are very important to all members of our team. Time allocated for an appointment is reserved especially for you. We do understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours notice for adjustments to your appointments and for cancellations. All our policies are designed to benefit our guests and provided in the best quality and tradition of excellent servicing for our established and future clientele.

CANCELLATION POLICY FOR OUR VALUED GUESTS

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time and clients on our waiting list miss the opportunity to receive services they need. We ask that all new and current guests supply a credit card to have on our files. All cards on file are added to the system via a secure electronic process that ensures the information is encrypted and remains secure. In the event that we do not receive the required notice for adjustments and cancellations the following fees will be applied to your card or alternatively billed out to you:

Notification given at least 24 hours prior to your appointment will receive no charges.

Notification given less than 24 hour prior to appointment time will result in a 50% service .

Failure to show up for your appointment will result in a 100% charge of the reserved service amount.

CANCELLATION POLICY FOR OUR PREFERRED GUESTS

If you are a Preferred Guest and need to cancel within a 24 hour period, your cancellation fee may be waived at the discretion of your Service Provider.

CONFIRMATION EMAILS

As a courtesy, we will send out an email to confirm your service appointments two business day prior to your appointment date. We do understand how easy it may be to forget an appointment therefore all our appointments are confirmed 48 hours prior via email for your convenience. Please ensure that we have your current email address on file in order to be able to do so in a way that may be beneficial to you. It remains your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and help us service our guests better by providing enough notice to avoid the cancellation fees.

 

Our Policies

Frequently Asked Questions
Our Guarantee
Privacy Policy
Refund/Cancellation Policy
Terms of Use

Our Location

Your Company
123 Somewhere
Somecity, Somestate 00000

Our Hours

Monday : 10am – 9pm
Tuesday : 10am – 9pm
Wednesday : 10am – 9pm
Thursday : 10am – 9pm
Friday : 10am – 9pm

Contact Information

✆0-123-456-7890
Email :myname@mysalon.com
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